A little help for your farm.
Questions about Moozy? We’re here to help.
support@moozy.cc
We usually reply within 2 business days.
Please include your Moozy version, iOS version, and a short description. A screenshot can help. Never send passwords or full payment details. For a purchase, include the item name, purchase date, and transaction identifier or a receipt with unnecessary personal details removed.
FAQ
Purchases
My purchase hasn’t arrived.
Please reopen Moozy with an internet connection and check your purchase status. If you were charged and the item is still missing, email us with the item name and purchase date.
Does VIP renew automatically?
No. VIP is a one-time 30-day purchase and does not renew automatically. The game’s current StoreKit configuration has no non-renewing subscription group.
Which purchases can be used up?
Gold packs and the starter offer are consumable purchases. VIP and the 7-, 30-, and 90-day ad-free products are represented as non-consumables in the current StoreKit configuration; their time-limited game effects are tracked by Moozy.
Can I get a refund?
For an App Store purchase, you can request a refund through Apple. Eligibility is decided by Apple under its policies and applicable law.
Restore
How do I restore purchases?
Open Menu → Settings → Purchases → Restore while signed in to the Apple Account used for the purchase. Restoring checks eligible purchases and active entitlements; it does not grant consumed items again.
Can I restore gold?
Gold packs are consumable purchases and cannot be restored through Apple’s standard restore process. If purchased gold never arrived, contact us. Cloud save recovery is separate from restoring App Store purchases.
Cloud saves
Do I need a Moozy account?
No Moozy account is required. Cloud saves use the iCloud account on your iPhone and store game progress in its private CloudKit database.
How do I move my farm to another iPhone?
Use the same iCloud account and enable iCloud for Moozy. Then open Menu → Settings → iCloud → Restore. Keep your old device and its save until the transfer is complete.
What happens if my saves differ?
Moozy uses last-writer-wins with rollback protection. If two same-revision saves conflict, Moozy shows both the local and iCloud saves and asks you to choose; it does not pick one automatically.
Ads and privacy
Why is a reward ad unavailable?
Reward ads may not always be available. Try again later with an internet connection. If an ad finished but the reward is missing, tell us when it happened.
How do I change my privacy choices?
Before the first rewarded video, Moozy explains tracking and may ask for iOS tracking permission. To change the permission, open iPhone Settings → Privacy & Security → Tracking. Read our Privacy Policy for details.